Packages will be addressed to the exact delivery address entered on your order, so please ensure that the full and correct delivery details have been given.
Shipping options and costs, in relation to your order and shipping destination, are clearly stated in your shopping basket before you reach checkout. See “Shipping / Postage & Packaging” for full details. Please choose your shipping options carefully, as I will not be held liable for any loss or damage to your goods in the post. I recommend you choose the option that includes insurance, as Royal Mail will not fully compensate gemstone jewellery or gemstone gift items that are lost or damaged in the mail, without full insurance coverage. I reserve the right to change the shipping options on certain orders where deemed necessary.
It is the responsibility of the customer to contact Healdesign if your package has not been received within a reasonable amount of time, according to the expected delivery times stated in “Shipping / Postage & Packaging”. In the case of any package being damaged or lost in the post, I will make a claim of compensation from Royal Mail on your behalf. Once the loss or damage has been confirmed by Royal Mail, and not before this time, a reimbursement of your costs will be made where applicable. Royal Mail offers a maximum of only £20 for non-insured items.
In the case that your package is unclaimed and/or returned to me, three attempts to contact you will be made. If there is no response to these contacts, your items will be auctioned and any monies raised will be given to charity. Reposting your returned package will cost the original shipping plus the fee charged to me by the payment processing company through which your payment is made.
Some countries have postal restrictions on semi-precious gemstones and/or jewellery. Please check with Customs & Excise in your chosen destination before placing your order. Items sent from the UK to the EU are subject to VAT and duties in the EU. If you choose to go ahead with the purchase of any item(s) that are restricted, you take full responsibility for any loss or additional costs if the items do not reach their destination. If your package is returned to me, marked “Refused by Customs”, you will receive a refund for your items, less original shipping costs and any fees I have been charged.
Customers are responsible for the payment of any VAT, duties, or fees charged for receipt of their package. If your package is returned to me because of unpaid fees, you will receive a refund for your items, less original shipping costs and any